Changing store name issues
under review
Max Romanov
Merged in a post:
Slingly integration DISAPPEARS with store name change
Alexander Velitchko
I changed the name/subdomain & domain name of my store. I'd already hooked it up to Slingly and tested it was working beforehand.
Now, when I look in the store's GK App Manager, there is NO Slingly app.
Please investigate to find if this is an isolated incident.
Max Romanov
under review
Alexander Velitchko
Turns out this is not really a "bug!" 🤣🤣🤣
Just learned that with the GK dashboard redesign, the Slingly app has been moved to the "Find Products" section.
Wasn't so obvious! Really confused the hell out of me when I first found it gone from the App Manager section.
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Brian Price
I have the same issue.
Alexander Velitchko
I think I found what's going on.
Things are about to get a little geeky here... 🤓
The image files are stored on cdn.groovekart.com in a directory which is the store's name.
On the slider, the specified image URL is under the new store name.
Yet, the image itself DOES NOT EXIST under that URL!
And the image still exists in the same URL for the OLD store name. Literally the same URL - all you do is swap in the old store name and it works.*
What I believe is happening is GK is NOT copying the image files to the new store directory on its CDN servers after a store name change. An important piece of the puzzle was missed during programming, and I'm sure it'll be an easy fix for the team.
*to give an example:
i.e. the store is referring to URL https://cdn.groovekart.com/[NEWNAME]/img/slide_images/077b3eaf0fb4b8053fb6192332c4be6dd77f6da1_slide1.png
which doesn't exist...
...but the image still exists at URL https://cdn.groovekart.com/[OLDNAME]/img/slide_images/077b3eaf0fb4b8053fb6192332c4be6dd77f6da1_slide1.png
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Brian Price
Alexander Velitchko: Were you able to get your subdomain changed for all of your images? I changed my store name too and seeing the same issues but I'm not able to change the domain anywhere in the system.
Also, my Aliconnect and Slingly apps are gone and not even in the app marketplace
Alexander Velitchko
Brian Price: I simply re-uploaded all the custom images I had (logo, favicon) and replaced the test products I created. All I have to do now is put in custom slider images, and that shouldn't be a big deal, since the ones my store had were the default ones, which would be replaced anyway.
I learned that after the redesign, the Slingly app was actually moved over to the "Find Products" section of the dashboard. There was nothing wrong after all, just had to reconnect my store after the change. 🤣🤣 Confused the hell out of me when I also first noticed it disappeared from the App Manager.
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arnulfo
Is it the same thing with changing logo? Are we supposed to troubleshoot issues this in not a stable platform??